As you know, Marketplace Medical Centre has been closely monitoring the ongoing novel coronavirus (COVID-19) situation and taking precautions to communicate new updates to our patients, families, and staff in order to protect everyone’s health and safety. The following are our updated protocols and procedures based on current information from the Ministry of Health. As of March 16, 2020, we will be offering as many scheduled appointments as possible through virtual encounters, using telephone and possibly Telemedicine in the coming few days. This week, as we ramp up our operations, one of our staff members may contact you to advise on how to proceed with your upcoming appointment.
Please note that if you do not hear from us, your appointment will remain unchanged.
As of March 16, 2020, We will be Closing our Walk-in Clinic until further notice. Please do not walk-in – give us a call and we will be happy to arrange a telephone consultation for you with one of our providers. If you are booked for an in-house appointment, Prior to visiting the clinic, you will be asked specific questions about your current health and travel history. These questions are not meant to infringe on your privacy; rather, they are measures that we are taking to protect you and our entire Marketplace Medical Centre Community. We have revised our screening policy to ensure that any individual(s) at risk of having or spreading COVID-19 are identified immediately and that the appropriate steps are taken. Our comprehensive screening process includes the following four steps: Phone Pre-Screening: Our administrative team will be asking questions about health and travel related history. Screening Prior to Entering the Clinic: Outside of the clinic doors, you will notice signage that alerts visitors of the screening criteria. Please read these carefully and follow the directions before entering the clinic.
Screening at Reception Desk: Once you have entered the clinic, our reception team will ask questions to confirm that the appropriate screening has been completed.
Our preliminary screening questions include: Have you, your child, anyone in your household, or any sick person you have been in contact with travelled to another country within the past 14-27 days? Have you, your child, anyone in your household, or any sick person you have been in contact with had close contact with anyone with a suspected or confirmed case of COVID-19?
If you have answered YES to these questions, additional follow-up questions will be asked to determine the best course of action for your health. IMPORTANT If you are experiencing fever and/or respiratory flu-like symptoms, please call us to cancel your appointment at any time without penalty. If possible, please adhere to our 24-hour cancellation policy so that we can notify our clinicians of the change with as much notice as possible. If you fail to disclose all pertinent health and travel information during the pre-screening process, and enter the clinic experiencing symptoms, the appointment will need to be cancelled, and you will be subject to the cancellation fee. As part of our measures, we ask that ONLY ONE CAREGIVER and the patient/client attend appointments. PLEASE LEAVE SIBLINGS AT HOME, IF POSSIBLE. This is intended to limit the number of non-essential visitors to the clinic. For any further inquiries, please do not hesitate to contact us. In the meantime, we will do our part and ensure to keep you updated as new information becomes available. We will no longer be sending routine emails about COVID-19. Instead, we will be posting all COVID-19 updates onto our website. Please visit this blog to find new COVID-19 information and any changes to our clinic's protocols and procedures.